The guarantee in brief
Contact us within 7 days of activation. If TVPikoma does not work properly on your device and support cannot resolve it, you receive a full refund. This covers every plan, whatever its length and number of devices. Starting with the free trial remains the easiest way to avoid a mismatch.
When a refund is due
Channels fail to play on a supported device even though you followed the installation guide and went through the issue with support.
Buffering continues, and support cannot fix it by moving you to a different server or by changing player and decoder settings.
A channel shown in our published list at the time of your order turns out to be unavailable.
When a refund is not due
The service works but you no longer want it, or the request arrives after the 7-day window has closed.
The fault lies with your home connection, with blocking by your broadband provider, or with an unsupported device. Support will still try to help, and that is exactly why the free trial exists: to confirm compatibility first.
Your account was closed for breaking the acceptable-use rules in our terms.
How to ask for your money back
Write to support on WhatsApp at +212 772 096 856 with your username and a brief description of the problem. Please give the team a chance to fix it first, as most issues are solved within one conversation.
If no fix is possible, the refund goes back to your original payment method within 5 business days.
Renewal orders
Only your first purchase is covered by the guarantee. A renewal of an account that has already been working is not refundable, since you know the service runs on your setup. See the plans page for renewal prices.
Questions about this policy: message us on WhatsApp +212 772 096 856 or use the contact page.