1. Who these terms cover
This document is the agreement between you and TVPikoma (we, us or our). We operate the website tvpikoma.best and provide an internet television streaming service (the Service). Buying a plan, asking for a trial or watching anything through the Service counts as accepting these terms. Anyone who does not accept them should not use the Service.
2. Scope of the Service
While your paid plan is active, you can stream live TV channels, plus films and series on demand, via the internet. What the line-up contains shifts over time as channels and titles are added or withdrawn. We cannot promise that a specific channel, programme, event or title will remain available until your plan ends. A current summary appears on the channel list.
You are responsible for your own internet access and a compatible device. The installation guides are free, and the support team can help on WhatsApp at +212 772 096 856.
3. Orders, payment and plan length
Every order is placed in a WhatsApp chat, where we share the payment methods on offer. The price confirmed in that chat is the full price, stated in USD. We never take a further payment later. A plan stops on its end date and does not renew automatically. If you want to keep watching, you place a fresh order. Plan prices are shown on the pricing page.
Your account is switched on after the payment is confirmed. This usually happens in under 15 minutes.
4. Acceptable use
Each subscription is for one household. We may close an account without refund if its login is shared in public, if access is sold on outside our official reseller program, or if streams are rebroadcast or passed on to others.
You may stream on the number of devices your plan includes at the same time, and no more. You must also respect the laws of the country where you watch.
5. The money-back guarantee
All plans include a 7-day money-back guarantee. Which situations qualify, and how to claim, are set out in the refund policy. Refund requests are made by writing to support on WhatsApp.
6. Availability of the Service
Our target is 99.9% uptime, and the Service runs on redundant servers. Streaming still depends on networks outside our control, and short interruptions can happen for maintenance or other causes. If an outage continues for a long period, we credit affected accounts with extra days.
7. Liability
The Service is supplied as it is, with no promises beyond those set out in these terms. To the extent the law permits, our liability for any single claim cannot exceed what you paid for the plan you currently hold.
8. Changes to these terms
These terms may be updated from time to time, and the date on this page shows the latest revision. Continuing to use the Service after an update means you accept the new version.
Questions about this policy: message us on WhatsApp +212 772 096 856 or use the contact page.